1-- BOOKINGS
 Channel Breaks makes all bookings for the customer for carriage, accommodation, and all other services as agents only, for the persons (wherever situate) actually providing such carriage, accommodation or other services and has no liability in respect thereof as principals.
The customer will travel and accept all such services subject to the terms and conditions offered or imposed by the persons providing such carriage, accommodation or other services and separate contracts are made or shall be deemed to have been made between the customer and such persons for the provision of such carriage, accommodation or other services.
Note: These conditions may differ from that of the carrier. All carriers conditions are available on application to the offices of Channel Breaks or the carrier It  being fully understood that Channel Breaks accepts no responsibility for the quality of the services supplied by such third parties.

2-- DEPOSITS
 A 30% deposit is required at the time of requesting a booking and once this booking is confirmed by Channel Breaks to the customer, the deposit is forfeited should the customer cancel such booking. When a booking is made .within 8 weeks of departure then the full amount of the holiday/tour shall be payable immediately.

3-- CHANGES
Any change to the customer’s holiday booking, including name changes, once the holiday has been confirmed by Channel Breaks either verbally or in writing will incur an amendment charge of £20 per change.
The lead/first name customer on the booking must notify Channel Breaks in writing. The notification must be accompanied by a payment of £20 for each change together with any extra cost required. Should the customer lose his travel documents, a charge of £20 will be made to re-issue new travel documents. (please refer also to clause 9 Administration Charges)

4-- CUSTOMS
The company shall not be held responsible for any breach of customs and/or police formalities by a customer.

8-- PRICE VARIATION AND ALTERATIONS
Channel Breaks reserves the right to alter the price of the holiday/tour in case of drastic fluctuations of the Pound Sterling on the foreign exchange market and pass on the customer the full increase in cost which is incurred to Channel Breaks as a result of same.

9-- ADMINISTRATION CHARGES
 Channel Breaks reserves the right to levy an administration charge in certain circumstances to cover any additional cost incurred, such as multiple quotes, contacting suppliers to check availability, special requests, returning lost property, special ticket despatch, extra administration relating to late bookings (Please also refer to clause 3 Changes)

10-- SPECIAL REQUESTS
Channel Breaks will always pass on any special request and will try to meet them but cannot guarantee to do so. Special requests do not form part of the contractual agreement and Channel Breaks accepts no liability if they are not met. Channel Breaks cannot guarantee specific room types or large type double beds. Triple rooms are usually made out of a double bed and a pull-out bed.

11-- CANCELLATIONS
The cancellation procedure will be as follows:
A. The balance of the purchase price for the holiday/tour shall be payable to Channel Breaks no later than 8 weeks prior to the date of departure of the holiday/tour. The company will not issue tickets and travel documents until Channel Breaks has received the full purchase price for the holiday/tour.
B. In the event of the customer finding it necessary to cancel at any time then such cancellation can only be accepted if placed in writing either to Channel Breaks.
C. If the customer shall cancel his booking before the balance of payment as set out has been made but after the same shall have become due then he shall be liable to pay to Channel Breaks the amount by which the cancellation charge exceeds the deposit.
D. If any customer shall cancel his booking within 55 days prior to the scheduled date of departure, the scale of cancellation fees to be charged by Channel Breaks shall be as follows:

12-- TIME TABLES/ TOUR DETAILS
Except in the case of its acts or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Channel Breaks shall not be liable to pay any compensation for errors or omissions in timetable tour details or other published schedules or for representations made by its servants agents or representatives as to the dates, times or departures or arrival or as to the content of the holiday/tour. For the avoidance of any doubt Channel Breaks does not accept any responsibility for any extra expenses incurred by the customer as a result of delays or alterations to the carrier’s schedules howsoever caused.

13-- UNSECURED RESERVATIONS
In the event that Channel Breaks is unable to secure for the customer’s carriage, accommodation or other services at the price or at the time quoted by Channel Breaks, Channel Breaks shall notify the customer of the same and Channel Breaks reserves the right to recover from the customer any increase in cost or to allow the customer to cancel the whole holiday/tour within 48 hours of receiving notice of such alteration and this without further obligation. Accommodation described in brochures is classified by stars or by category in accordance with local tourism standards which may differ from UK standards. Channel Breaks also reserves the right to propose alternate accommodation and/or resort, should the product chosen originally by the client be no longer available.

14-- ANTI SOCIAL BEHAVIOUR-DISTURBANCE-DAMAGE
If in the opinion of any person in authority such as cabin crew, accommodation owner or manager, the customer appears unfit to travel or because of anti-social behaviour is likely to cause a disturbance to other passengers or damage to property, Channel Breaks may terminate the customer’s holidays arrangements and will not be liable to make alternative arrangements for accommodation or repatriation nor will the company cover any cost which the customer may incur or make any refund.
In the case where a customer causes damage to accommodation or its furnishings, he will be responsible to pay compensation for any loss or damage suffered.

15-- CANCELLATION– CURTAILMENT– POSTPONEMENT
Channel Breaks cannot accept responsibility for any compensation where it cancels, curtails, postpones, or any way alters a holiday/tour or any part thereof as a result of circumstances beyond its control the circumstance of which Channel Breaks could not have avoided even with all due care. Such circumstance includes, but are not limited to, war, or threat of war, riot, civil strife, terrorist activity, adverse weather conditions, natural or nuclear disaster, fire, traffic conditions, industrial disputes, strike, port regulations or other similar events. Channel Breaks does not offer compensation for inconvenience of loss of holiday time due to delays by the carrier. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.
Please note that travel insurance offering at least the same or better cover than that offered by the company is essential and that no liability will be accepted for any client travelling without adequate insurance.

16-- TELEPHONE BOOKING
In the case of telephone bookings or where the existence of the above conditions had not been notified to the customer at the time of the booking was made then the customer shall be at liberty to cancel his booking for the whole holiday/tour within 48 hours of receipt of the booking form which shall be deemed to have been received within 72 hours after being posted by Channel Breaks by ordinary post. Otherwise the booking shall not be cancelled save in conformity with the terms thereof.

17-- INSURANCE
Channel Breaks accepts no responsibility for the physical injury of customers, or for any loss of, or damage to customer’s personal belongings, or customer’s vehicles.
Please note that travel insurance offering at least the same or better cover than that offered by Channel Breaks is essential and no liability will be accepted for any client travelling without adequate insurance.